Product Care & Repair

Care
Brass

The surface may oxidize due to long-term storage or sweat, but it can be cleaned by polishing with a polishing cloth or polishing cream. If you are concerned about sweat or dirt, wash it with soap and remove moisture with a towel or the like and dry it thoroughly. The inherent beauty of brass increases with use. Please enjoy the unique texture as it changes over time.

 

Silver
The surface may oxidize due to long-term storage or sweat, but the original shine can be restored by using a polishing cloth or silver cleaner. If you are concerned about sweat or dirt, wash with soap, remove moisture with a towel, etc. and dry thoroughly.

 

copper
The texture of the surface may change with long-term use, but please enjoy the unique texture that comes with age. In rare cases, verdigris (a type of rust that appears on copper) may appear on the surface, but this is harmless to humans. To prevent the verdigris from spreading, scrape it off as soon as you find it and wipe it with a soft cloth.

 

pearl
Please note that sweat, acidic substances such as vinegar, hot springs, and tap water may damage the quality of pearls. Store pearls away from extreme dryness, high temperatures, high humidity, and direct sunlight.

 


repair
We offer repairs and maintenance on products you have purchased, regardless of the period they have been purchased, so that you can enjoy using them for a long time.

Please send us a picture of the product via our official LINE account or our inquiry form . We will check the condition and contact you with a price quote and shipping address.


[Repair example]
・Broken post
・Polishing
・Crushing/deformation
・Chain length adjustment
・Ring size adjustment
・If a replacement earphone is lost, we will make one for you (at half the price of the item)

*Please note that you will be responsible for the shipping fee to the destination. Regular mail is also acceptable.
We will cover the return shipping costs.